Our Staff

Charlene Apel, Admissions and Marketing Director


330.746.1076 ext. 225

Charlene comes to us with extensive experience in healthcare having worked as a nurse and then completing a bachelor of arts degree in gerontology, which she obtained from Kent State University. During that time, she completed her administrator-in-training program at Heritage Manor in 2001. Thereafter, she worked at Levy Gardens, our assisted living residence. Charlene also has management experience in running an assisted living dementia unit. She has been our admissions/marketing nurse since 2008, and brings a sensitive and comprehensive perspective to the needs of the applicant and the family.

Shane Baldwin, Assistant Administrator 


330.746.1076 ext. 296

Shane studied at the University of Akron and graduated with a bachelor degree in business administration. Shane completed his administrator-in-training at Community Skilled Healthcare Center in Warren and obtained his license in May 2017 before joining the Heritage Manor team in July of 2017.

Bobbie Berkowitz, Activities Director


330.746.1076 ext. 207

Bobbie started as an activities aide in 1998 and was promoted to activities director in 2002. Bobbie's enthusiasm, energy, and passion are displayed every day within the activities, events, and programs she arranges for both residents and their families.

Jessica Howe, Adult Day Services Director


Jessica is a graduate of the Trumbull Career and Technical Center’s licensed practical nursing program. She has worked as a nurse for six years, in both long-term care and pediatrics.

330.746.1076, ext. 261

Debbie Kascak, Social Worker 


330.746.1076 ext. 238

Debbie came to work at Heritage Manor in 2007 as our social worker. She had extensive experience in activities, as well as social services, having worked previously at a nursing home for 15 years. Debbie brings sensitivity, advocacy, and commitment to the residents and their families.

Tom Skook, Food Service Supervisor 


330.746.1076 ext. 221

Tom has been with Heritage Manor since his 18th birthday in 1975. He started as an assistant cook and became the food service supervisor in 1983. He has done an outstanding job in maintaining our Kosher food service department. His culinary skills are truly superb.

Joe Swantner, Maintenance Supervisor

330.746.1076 ext. 239  

Joe started out at Heritage Manor in maintenance in 1996 and was promoted to maintenance supervisor in 2000. Joe brings a diverse skill set and takes pride in maintaining the Home's structure, grounds, and equipment, as well as making sure that all residents' equipment is working properly.

Joyce Sekarak, Office Coordinator


330.746.1076 ext. 209 

Alla came to Heritage Manor in 1990 and was responsible for billings and other office functions at the Home. She has become the expert in all phases of insurance billing. She advocates and pursues reimbursement on behalf of the residents.

Cristal Vincent, CEO 


330.746.1076 ext. 226  

Cristal has worked in healthcare for over 20 years. She comes from an acute care background. Before moving on to long-term care, she was the director of the business office in a critical access hospital. Cristal did her administrator-in-training at the Home in 2012 and came to work full-time in 2013. She is a licensed nursing home administrator with diverse healthcare experience. Cristal was promoted to CEO in July 2017, and now presides over Heritage Manor, Levy Gardens, and Jewish Family Services. She is true professional and is truly a resident advocate.

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