Visitation Scheduling

CLICK HERE to schedule a visit

Indoor Visitation (covid-19)  

Policy:

It is the policy of Heritage Manor to allow residents to visit indoors with their family members in a safe manner during the covid-19 pandemic. This policy will outline all protective measures Heritage Manor will have in place to ensure the safety of all residents, staff members and visitors during indoor visits.

Policy Explanation and Compliance Guidelines:

  1. Indoor visits will take place in the Heritage Manor Boardroom located at the main entrance of the building.
  • Only one visit will be conducted in this area at a time.
  1. Indoor visitation will be available 7 days a week from 9:00an-5:00pm.
  • Indoor visits must be scheduled in advanced by resident family members on our website heritagemanor.org.
  • Only two visitors are permitted at one time. (no visitors that are unable to follow social distancing guidelines)
  • Visits will be 25 minutes long.
  1. Covid-19 screening in accordance to ODH guidelines must be passed by the visitor the day of the visit.
  • An indoor visitation log of those screened will be kept for 6 months.
  • The facility may request visitor covid 19 testing prior to the visit. (depending on testing supply availability)
  1. Facemasks will be worn at all times by both resident and visitor during the indoor visit.
  • Facemasks will be provided to those who do not have one.
  • Eating will not be permitted during visits because it would require the removal of the facemasks.
  1. Good hand hygiene will be practiced during indoor visits.
  • Both resident and visitor will use hand sanitizer before and after the visit.
  1. 6 feet social distancing will be practiced at all times during indoor visitation.
  • A plastic barrier will be placed on the table in between the resident and visitor.
  1. There is to be no physical contact between resident and visitor during the indoor visit.
  2. A staff member will observe visits to ensure all rules are followed during the visit.
  • If a violation of the rules occurs the visitor will be asked to leave.
  • The resident may then be subject to 14 day quarantine.
  1. The indoor visitation area will be cleaned with a disinfectant approved to kill covid-19 between each visit.
  2. Indoor visitation may be paused or stopped due to an increase or decrease in the in the following factors:
  • Case status in the surrounding community.
  • Case status in the home.
  • Staffing levels.
  • Access to adequate testing for residents and staff.
  • Personal Protective equipment supplies.
  • Local hospital capacity.
  1. Visits may be cancelled due to a high number of covid-19 cases spreading in the surrounding areas. Heritage Manor will use The Ohio Public Health Advisory System (PHAS) to determine if or when it is necessary to stop visitation. If Mahoning or Trumbull County is designated as a level three or higher indoor visitation will stop until further notice. If you reside in a county designated as a level 3 or higher by PHAS you will not be permitted to schedule a visit.
  • When the facility has to halt indoor visitation due to these circumstances window visits and facetimes will be offered in place of coming in the building.
  1. Visitation updates can be found on our website heritagemanor.org and social media pages.
  • Our visitation schedule is available on the state Long-Term Care Facility Visitation Dashboard.

Visitor

  1. Must schedule visits 24 hours in advanced at heritagemanor.org
  2. Only two visitors are permitted at one time. (no visitors that are unable to follow social distancing guidelines)
  3. Visitors must provide a state ID as well as contact information for contact tracing purposes (phone number and address).
  4. The day of the visit enter the building at the main entrance for covid-19 screening.
  • If covid-19 screening isn’t passed the indoor visit will be canceled.
  1. Once covid-19 screening is passed sanitize your hands and put on a facemask. Facemasks will be provided to those who do not have one. Facemasks must be worn at all times.
  2. You will then enter the Heritage Manor Boardroom attached to the front lobby.
  3. When in the visitation area 6 feet social distancing must be practiced at all times.
  • There is to be no physical contact between visitor and resident under any circumstance.
  1. No food is permitted during indoor visits as it would require facemasks to be taken off.
  2. You must sanitize your hands at the end of the visit.
  3. The bathroom in the front office can be used by visitors if needed. Visitors will be required to re-sanitize their hands before going back into the visitation area.

Resident

  1. Residents that are not covid-19 positive, not in quarantine, and not showing any signs or symptoms of covid-19 will be allowed to participate in indoor visitation.
  2. A staff member will bring you to the Boardroom when there is a scheduled visit.
  3. You will be reminded on the risks of covid-19 and how it spreads prior to visits.
  4. You must sanitize your hands prior to the visit and at the completion of the visit.
  • Staff members will assist residents with this if they are unable to on their own.
  1. A facemask must be worn at all times during the indoor visit.
  2. 6 feet social distancing will be practiced at all times during the visit.
  3. You will have no physical contact with visitors.

 The above rules will be strictly enforced to ensure the safety of all residents, visitors, and staff members of Heritage Manor. Therefore those who do not follow these rules will be asked to leave immediately. Those who fail to follow these rules will not be permitted to schedule further visits until meeting with Administration.

 

 

 


Outdoor Visitation

Dear Heritage Manor Residents and Family,

The Governor announced starting July 20th we may begin to allow outdoor visitation when certain parameters are met. This letter will outline the rules that must be followed to ensure the safety of all residents during outdoor visitation. 

  1. All outdoor visits must be pre scheduled at least a day in advance.
  2. Only two visitors are permitted at one time. (no visitors underl. two years of age or anyone that is unable to follow social distancing) 
  3. All visitors must pass COVID-19 screening prior to each visit. (temperature check, screening questions)
  4. Both the visitor and resident must wear a mask at all times.
  5. Social distancing must be followed at all times. (6 feet between the visitor and resident)
  6. Under no circumstance is there to be any physical contact between the visitor and resident.
  7. Eating is not permitted during the outdoor visit.

The above rules will be strictly enforced to ensure the safety of all residents and staff members of Heritage Manor. Therefore those who do not follow these rules will be asked to leave immediately. 

Outdoor visits will be conducted in the courtyard on the backside of the building by The Adult Day Service entrance. There is a covered screened in area for visits should there be inclement weather during your scheduled time. 

Visits may be canceled due to a high number of COVID-19 cases spreading in the surrounding areas. Heritage Manor will use The Ohio Public Health Advisory System (attachment 1) to determine if or when it is necessary to stop visitation. If our area is designated as a level three or higher outdoor visitation will stop until further notice. 

Special Notice: visitors who reside in a level three or higher county are not permitted to do outside visitation at this time. 

When scheduling visits you may reserve 20 or 50 minutes at a time. Visits will be held Monday through Sunday 9:00 a.m. - 5:00 p.m. Please do not reserve slots during meal times if possible. We will only be taking one reservation per resident per week until we can assess how many families intend to schedule visits. This will ensure all residents have a chance to visit with their loved ones. Once the demand for visitation is determined, multiple visits per week may be allowed. 

Beginning August 3, families may schedule two visits per week.

If you are having problems with scheduling a visit please contact Tina Davis or Shane Baldwin at 330-746-1076.

CLICK HERE to schedule a visit.

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