Visitation Scheduling

UPDATE - January 18, 2021

We have decided to restart a limited indoor visitation program for our residents and their family members. Due to the continued high community spread of COVID-19 we will limit each resident to one visit per week. We will be going off a Monday to Sunday week, therefore if you schedule a visit on a Tuesday you will not be able to schedule another visit until the following Monday. There will be no exceptions to this rule while Mahoning and Trumbull counties are rated at a level three or higher by The Ohio Public Health Advisory System. Once we are downgraded to a level two or lower by (PHAS) we will look at allowing more visits per week. If the community positivity rate increases to 10% or we have a positive COVID-19 case in the building indoor visitation will stop immediately per CMS guidelines. 

We will now require scheduled visitors to take a rapid COVID-19 test prior to each visit. For scheduled visits, you will need to arrive twenty minutes prior to the scheduled visit to be tested. Please park at the front door and then call the front desk to let them know you are here. A staff member will come outside to test you in your car. You will provide the staff member with your phone number then park your car. The rapid tests return a result in 15 minutes. A staff member will notify you of the result on the number you provided. If the results of the test are negative you will be permitted to come inside the building for the visit. If you are visiting in a compassionate care situation COVID-19 testing is not required.

Please continue to check our website and Facebook weekly for updates. With the new information we are presented with every day this is the best way to communicate in a timely manner.

Please review and follow the rules below to ensure the safety of residents during indoor visits. 

  • Indoor visits will take place in the Heritage Manor Boardroom located at the main entrance of the building.
    • Only one visit will be conducted in this area at a time.
  • Indoor visitation will be available 7 days a week from 9:00 a.m. - 5:00 p.m.
    • Indoor visits must be scheduled in advance by resident family members on our website heritagemanor.org.
    • Only two visitors are permitted at one time. (no visitors that are unable to follow social distancing guidelines)
    • Visits will be 25 minutes long.
  • COVID-19 testing and screening in accordance with ODH guidelines must be passed by the visitor on the day of the visit.
    • Visitors will be given a rapid COVID-19 test prior to each visit by a Heritage Manor staff member.
  • Facemasks will be worn at all times by both residents and visitors during the indoor visit.
    • Facemasks will be provided to those who do not have one.
    • Eating will not be permitted during visits because it would require the removal of the facemasks.
  • Protective eyewear will be worn at all times by both residents and visitors during the indoor visit.
  • Good hand hygiene will be practiced during indoor visits.
    • Both resident and visitor will use hand sanitizer before and after the visit.
  • Six feet social distancing will be practiced at all times during indoor visitation.
    • A plastic barrier will be placed on the table between the resident and visitor.
  • There is to be no physical contact between resident and visitor during the indoor visit.
  • A staff member will observe visits to ensure all rules are followed during the visit.

The above rules will be strictly enforced to ensure the safety of all residents, visitors, and staff members of Heritage Manor.

Those who do not follow these rules will be asked to leave immediately, and will not be permitted to schedule further visits until meeting with the administration. 

If you have any questions, please contact Shane Baldwin, Director of Operations at 330.746.1076 ext. 296 or sbaldwin@jewishyoungstown.org 

 


Update 12/18/20

We had a staff member test positive during today's weekly covid testing. This test must be confirmed by a PCR test because the positive came from a rapid testing device. While we await the tests confirmation residents will go back to quarantining in their rooms and all communal dining and group activities will be placed on hold. All residents were tested after the discovery of the positive staff member and are negative. Please continue to check our website for updates.
 

UPDATE 12/8/2020

We have completed outbreak testing of residents and staff members. No new cases have been identified in the last 14 days with residents and staff being tested every 3-7 days. Communal dining as well as activities will resume with socially distanced small groups. Unfortunately, indoor visitation cannot resume at this time due to federal guidelines. Mahoning County currently has a  test positivity rate of 11.4%.  When this number falls below 10% for two consecutive weeks we will be allowed to resume indoor visitation. However, with the rising number of Covid 19 cases in the community, Mahoning County is approaching the purple rating from The Ohio Public Health Advisory system. If we are to reach this level, which is the highest possible rating, indoor visitation will not begin. With the 11.4% test positivity rate for Mahoning County we will be conducting Covid 19 testing twice a week for our staff members. Residents will no longer be tested unless they show signs or symptoms of Covid 19 or there is a new Covid 19 positive staff member. Thank you for your continued patience and understanding. Please continue to monitor our website for updates 


UPDATE 12/1/20

We have conducted rapid Point of Care (POC) COVID tests on all residents twice since our staff member tested positive on 11/24.  All residents were negative for these tests. Staff members have been rapid POC tested as well as PCR tested since 11/24.  All staff members were negative for these tests.  We will conduct two more staff tests and one additional resident test by 12/8. If all of these tests remain negative outbreak testing will be concluded. Communal dining and activities would then restart for residents that are not in quarantine. Please continue to check our website for updates.  

UPDATE 11/24/2020

Letters capturing the latest information were sent out this afternoon. Due to our varied communications approach there may be occasional elements of timeliness. Thankfully all residents have remained negative through several rounds of testing. However, this afternoon during a scheduled testing, we did have one staff member test as COVID positive. This staff member did have significant exposure to residents and has since been quarantined. We will continue to monitor and test residents and staff according to CMS guidelines. In summary, to date we've had a total of five staff test positive and four remain in quarantine. Please feel free to contact us if you have any questions or concerns.

UPDATE 11/20/2020

Today we were informed that three additional staff members tested positive for COVID 19. One of these colleagues had direct contact with residents.  We immediately performed rapid COVID tests on all of our residents and all of these tests were negative.  In addition, as was previously scheduled, we performed rapid COVID tests on all staff and these tests were negative as well.  We will continue with testing, per CMS guidelines, next week.  Please continue to monitor this site for updates.


UPDATE 11/17/2020

Last evening we conducted rapid COVID 19 tests on all residents. All tests were negative. We will be conducting testing of residents and staff twice a week in compliance with regulations. We have already begun additional safety precautions, including the initiation of staff testing this morning. Today, calls are being made and letters are being sent to the family of residents noting these updates. Please continue to check our website for additional information.

UPDATE 11/16/2020:

Late this afternoon, we were notified that one of our staff members tested positive for Covid 19 during our weekly routine testing.  The staff member was immediately notified and advised to quarantine.  This staff member has limited contact with residents.  In compliance with state and federal guidelines, we will now conduct outbreak testing of all residents and all staff to ensure there are no other positive cases in the building.  Effective immediately all visitation has been canceled.  We will communicate as information becomes available.  Please continue to check our website for further updates.   


Indoor Visitation (covid-19)  

Policy:

It is the policy of Heritage Manor to allow residents to visit indoors with their family members in a safe manner during the covid-19 pandemic. This policy will outline all protective measures Heritage Manor will have in place to ensure the safety of all residents, staff members, and visitors during indoor visits.

Policy Explanation and Compliance Guidelines:

  1. Indoor visits will take place in the Heritage Manor Boardroom located at the main entrance of the building.
    • Only one visit will be conducted in this area at a time.
  2. Indoor visitation will be available 7 days a week from 9:00an-5:00pm.
    • Indoor visits must be scheduled in advanced by resident family members on our website heritagemanor.org.
    • Only two visitors are permitted at one time. (no visitors that are unable to follow social distancing guidelines)
    • Visits will be 25 minutes long.
  3. Covid-19 screening in accordance to ODH guidelines must be passed by the visitor the day of the visit.
    • An indoor visitation log of those screened will be kept for 6 months.
    • The facility may request visitor covid 19 testing prior to the visit. (depending on testing supply availability)
  4. Facemasks will be worn at all times by both resident and visitor during the indoor visit.
    • Facemasks will be provided to those who do not have one.
    • Eating will not be permitted during visits because it would require the removal of the facemasks.
  5. Protective eyewear will be worn at all times by both resident and visitor during the indoor visit.
  6. Good hand hygiene will be practiced during indoor visits.
    • Both resident and visitor will use hand sanitizer before and after the visit.
  7. 6 feet social distancing will be practiced at all times during indoor visitation.
    • A plastic barrier will be placed on the table in between the resident and visitor.
  8. There is to be no physical contact between resident and visitor during the indoor visit.
  9. A staff member will observe visits to ensure all rules are followed during the visit.
    • If a violation of the rules occurs the visitor will be asked to leave.
    • The resident may then be subject to 14 day quarantine.
  10. The indoor visitation area will be cleaned with a disinfectant approved to kill covid-19 between each visit.
  11. Indoor visitation may be paused or stopped due to an increase or decrease in the in the following factors:
    • Case status in the surrounding community.
    • Case status in the home.
    • Staffing levels.
    • Access to adequate testing for residents and staff.
    • Personal Protective equipment supplies.
    • Local hospital capacity.
  12. Visits may be canceled due to a high number of covid-19 cases spreading in the surrounding areas. Heritage Manor will use The Ohio Public Health Advisory System (PHAS) to determine if or when it is necessary to stop visitation.
    • When the facility has to halt indoor visitation due to these circumstances window visits and facetimes will be offered in place of coming in the building.
  13. Visitation updates can be found on our website heritagemanor.org and social media pages.
    • Our visitation schedule is available on the state Long-Term Care Facility Visitation Dashboard.

Visitor

  1. Must schedule visits 24 hours in advanced at heritagemanor.org
  2. Only two visitors are permitted at one time. (no visitors that are unable to follow social distancing guidelines)
  3. Visitors must provide a state ID as well as contact information for contact tracing purposes (phone number and address).
  4. The day of the visit enter the building at the main entrance for covid-19 screening.
    • If covid-19 screening isn’t passed the indoor visit will be canceled.
  5. Once covid-19 screening is passed sanitize your hands and put on a facemask and protective eyewear. Facemasks will be provided to those who do not have one. Facemasks must be worn at all times.
  6. You will then enter the Heritage Manor Boardroom attached to the front lobby.
  7. When in the visitation area 6 feet social distancing must be practiced at all times.
    • There is to be no physical contact between visitor and resident under any circumstance.
  8. No food is permitted during indoor visits as it would require facemasks to be taken off.
  9. You must sanitize your hands at the end of the visit.
  10. The bathroom in the front office can be used by visitors if needed. Visitors will be required to re-sanitize their hands before going back into the visitation area.

Resident

  1. Residents that are not covid-19 positive, not in quarantine, and not showing any signs or symptoms of covid-19 will be allowed to participate in indoor visitation.
  2. A staff member will bring you to the Boardroom when there is a scheduled visit.
  3. You will be reminded on the risks of covid-19 and how it spreads prior to visits.
  4. You must sanitize your hands prior to the visit and at the completion of the visit.
    • Staff members will assist residents with this if they are unable to on their own.
  5. A facemask and protective eyewear must be worn at all times during the indoor visit.
  6. 6 feet social distancing will be practiced at all times during the visit.
  7. You will have no physical contact with visitors.

 

The above rules will be strictly enforced to ensure the safety of all residents, visitors, and staff members of Heritage Manor. Therefore those who do not follow these rules will be asked to leave immediately. Those who fail to follow these rules will not be permitted to schedule further visits until meeting with Administration.

 


 

If you are having problems with scheduling a visit please contact Tina Davis or Shane Baldwin at 330-746-1076.

CLICK HERE to schedule a visit.

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